Your cleaning calendar and history
See what is booked and what is done
Look at upcoming visits before your opening hours, room bookings or staff plans change. Past visits stay available too. Open a completed clean to see its checklist and the work recorded for that visit. This gives an office manager, school caretaker or centre contact a useful starting point when checking the cleaning history or planning the next booking.
Moving and cancelling cleaning bookings
Change a visit when plans change
You can move, postpone or cancel a clean through the portal. Your service agreement sets out the notice and cancellation arrangements. If a change also affects the ongoing cleaning plan, message your account manager rather than assuming a single booking change updates everything. This is useful when a workplace closes, a hall booking moves or building work runs behind.
Messages to your cleaning team
Talk to the people doing the work
Live messaging connects you with your account manager, and you can message the cleaning team directly too. Leave notes about rooms still in use, changed access arrangements or an area needing attention. Keep the instruction specific to the job. The account manager can help you work through a question about the agreed tasks or discuss a change to the regular arrangement.
Job photos and completed checklists
Use photos and checklists to explain the job
A photo can identify a room layout, a mark or an area you want the cleaners to look at. Upload it with a clear note instead of relying on a description alone. The U Standard connects what is agreed, the record of the work and responsibility for follow-up. The portal makes those details easier to find; the cleaning plan still defines the work included.
Choose the right place for a change
Keep the action with the right visit
When something changes, first open the relevant upcoming booking or completed clean. That keeps the date, checklist and conversation connected. Use a booking change for a timing request, a job note for practical instructions and a message when your account manager needs to review the work. Notice periods and cancellation terms still apply; a portal makes the request easier to manage but does not replace the service terms. If several people at your workplace use the account, agree who is responsible for confirming changes so conflicting instructions do not reach the team.
Write a clear follow-up
Make a follow-up easy to act on
A useful message names the visit, room and task, then explains the result you need. For example, an illustrative note might identify a meeting room that remained occupied and ask how the missed area should be handled. Add a photo where it helps, with private documents and people out of frame. Review the reply and task record together rather than starting another unconnected thread. The website demonstration uses fictional data and resets, while your actual portal reflects your own bookings and cleaning plan.
Your Cleaning Planning Checklist
Keep these details together.
- Review the next visit before plans change
- Open a completed clean and its checklist
- Move, postpone or cancel under agreed terms
- Message your account manager or cleaners
- Leave specific notes with the job
- Upload a photo to explain an area
Find out more about the U Standard and your portal, or talk to us about your place.
