Agree what needs doing
A clear cleaning plan tells you which rooms, areas and jobs are included. It gives your team and ours the same starting point before a visit.
The U Standard for Commercial Cleaning
The U Standard.
Clear work. Clear responsibility.
Know what is included, see the record of each clean and stay in touch with the people looking after your place.
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Clear expectations for every visit
Know the plan.
See the work. Know your team.
The U represents how Spruce takes responsibility for the cleaning. We agree the work, use clear checklists and give you a way to review each visit and follow up with your account manager.
The checklist changes with the building and service. What stays consistent is the connection between what we agree, the work recorded and the people responsible for the result.
Checking the work and following up
Know what you’re paying for.
See what was done
Detailed checklists record the work for each clean. Your portal lets you review completed visits, with notes and uploaded photos helping explain the job.
Know who to contact
Your account manager is there for questions and follow-up. Live messages connect you with the manager and cleaners when something changes or needs attention.
Your bookings, checklists and messages
Your cleans.
Your own account.
Every commercial client gets their own portal. It brings the booking calendar, cleaning records and conversations together so managing the cleaning takes less of your day.
See past and upcoming cleans
Every commercial client has their own portal. Look back at completed cleans and see the visits coming up, with the booking history in one place.
Change a booking when plans change
Move, postpone or cancel a clean from your portal. Your agreed notice and cancellation terms apply, and your account manager is there to help with the wider schedule.
Message your account manager live
Contact your account manager through live messaging in the portal. Ask a question, raise an issue or discuss a change without starting another email chain.
Talk to the cleaners and leave notes
Message the cleaning team directly and leave instructions with the job. Tell them about a room still in use, a changed layout or an area needing attention.
Review the checklist after every clean
See the completed checklist for each visit and review what was done. The agreed cleaning list and the record of the work stay connected.
Upload photos with the job
Share a photo to show an area that needs attention or explain a change. Keep the image with your notes so the team can see what you mean.
Your service agreement sets out any notice and cancellation arrangements for changes to bookings.
Client Portal Benefits for Your Industry
The tools are the same.
The reason you use them is yours.
A school managing holiday bookings has different priorities from a shop changing its opening hours. Here is how the portal supports the cleaning you need.
Office cleaning ↗
Open a past office clean in your client portal to see the completed checklist. Check which shared areas were cleaned, look back at earlier visits and see the next booking without chasing an update.
Post-construction cleaning ↗
If a trade runs behind or a handover moves, postpone, move or cancel the cleaning booking in your portal. Message your account manager with the revised dates and which rooms will actually be ready.
Commercial carpet cleaning ↗
Upload a photo of a stain, worn patch or existing damage before the visit. The team can see which area you mean, and your account manager can discuss what needs assessing without promising every mark will come out.
Commercial window cleaning ↗
Keep the next window-cleaning visit visible alongside opening hours, deliveries and building access. Your portal brings regular glass cleaning and one-off bookings into the same customer account.
School cleaning ↗
See upcoming school cleans and plan around classes, after-school care, hall bookings and the holidays. Regular visits and extra holiday work stay visible in one place, making changes easier to discuss.
Childcare & ECE cleaning ↗
Leave notes for the cleaners about rooms, surfaces and jobs that teachers and staff have already handled. Message your account manager and cleaning team directly when the centre’s daily routine changes.
Medical & healthcare cleaning ↗
Review the completed practice-cleaning checklist for each practice visit in your portal. See the recorded room tasks and previous bookings, then contact your account manager about anything needing attention.
Aged-care cleaning ↗
Keep upcoming cleaning visits visible around meals, activities, visitors and resident routines. Your portal gives the facility contact one place to review what is booked and discuss timing with the team.
Retail cleaning ↗
If a delivery, late opening or stocktake changes the plan, move, postpone or cancel the cleaning booking in your portal. Message your account manager about the timing and any extra work you want discussed.
Hospitality cleaning ↗
When a function moves or service runs to a different timetable, move, postpone or cancel the cleaning booking through your portal. Message the account manager about the next service and the areas needed first.
Body corporate cleaning ↗
See completed common-area cleaning checklists and the visit history in your portal. It gives the property manager or committee a clear record to refer to when checking the work or discussing the next visit.
Gym & fitness cleaning ↗
Leave instructions about equipment surfaces, manufacturer care requirements and the wipe-downs your own staff handle. Message the cleaners and account manager directly when the class timetable or room use changes.
Industrial cleaning ↗
Leave site-entry and area-access instructions with the job, and message the cleaners or account manager about changed arrangements. Your site’s safety and isolation requirements still need to be agreed before work starts.
Community & club cleaning ↗
See upcoming cleaning alongside hall bookings, club nights and functions. Regular visits and extra after-event cleans stay in one place, making it easier for the person organising the venue to plan ahead.
Take a look around your client portal.
Explore a sample workspace. Open a cleaning checklist, change a visit or try a message to the team.
This is a demonstration with fictional clients, people and bookings. Changes stay in this demo and reset when you close it. Your actual portal follows your agreed cleaning plan.
U Standard and Client Portal FAQs
Straight answers about your account.
Something else on your mind?
Talk to Spruce →
What is the Spruce U Standard?
The U Standard connects three things: the cleaning we agree to include, the record of the work completed and responsibility for following up on the result. Clear task lists, completed checklists and direct contact with your account manager make that practical for your workplace.
Does every commercial client get their own portal?
Yes. Every commercial client gets their own portal to see past and upcoming cleans, review completed checklists, manage bookings and contact the team. Your records stay together rather than being spread across separate emails and phone calls.
Can I move, postpone or cancel a clean online?
Yes. You can move, postpone or cancel a clean through your portal. Your service agreement sets out the notice and cancellation terms. Message your account manager if the change also affects your ongoing cleaning plan.
Can I message my account manager and the cleaners?
Yes. Live messaging in the portal lets you contact your account manager and the cleaning team. You can ask a question about a visit, pass on an update or raise an area needing attention.
Can I see the checklist completed for each clean?
Yes. Open a completed visit in your portal to see its checklist and the work recorded. You can look back at previous cleans and use the record when you discuss anything needing attention with your account manager.
Can I leave notes and upload photos?
Yes. Leave job notes for the cleaners and upload photos to explain a room layout, a mark or an area needing attention. Keeping these details with the job helps the team understand what you mean.
Commercial Cleaning Backed by the U Standard
A clearer way to manage the clean.
Tell us what needs cleaning, where you are and what matters most.