Privacy policy
How we handle your information. Last updated 24 June 2026.
This policy explains how The Spruce Company Limited ("Spruce", "we", "us") collects, uses, stores and protects your personal information. We handle personal information in accordance with the New Zealand Privacy Act 2020.
What we collect
We collect information you give us when you request a quote, enquire or become a client. This typically includes your name, company, email address, phone number, site address and the details of your enquiry. When you use our website we may also collect standard technical information such as your browser type and pages visited.
How we use it
We use your information to respond to your enquiry, prepare quotes, provide and manage our cleaning services, invoice you, and keep in touch about your account. We do not sell your personal information.
When we share it
We only share your information where it is necessary to provide our services or where required by law, for example with team members assigned to your site or with service providers who help us operate (such as software and payment providers). We require anyone handling your information to protect it.
Storing and protecting it
We keep your information only as long as we need it for the purposes above or as required by law, and we take reasonable steps to keep it safe from loss, misuse and unauthorised access.
Your rights
Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact us using the details below.
Cookies and analytics
Our website may use cookies and analytics to understand how the site is used and to improve it. You can control cookies through your browser settings.
Contact us
For any privacy question or request, email hello@sprucecompany.co.nz or call 0800 737 333. Our registered office is 8/139 Quay Street, Auckland CBD, Auckland 1010.